I think service and reliability is outstanding at Strobepro. But being a Quebecers, I would have appreciate that the documentation can be available in french either. Not that I don't understand english, but studio photography is quite technical and misunderstanding is easy. For the product itself, i'm very happy with it, good quality for reasonable price. My only deception is that they provide in this kit two 6 3/4" umbrella reflector (not standard size) and in my concern with a poor quality (they were twisted in the wheel bag). So if I want to add accessories as grid set or barn doors, i have to buy 2 x 7" umbrella reflector
Excellent product. Straight forward to use and set up. Great quality. Only issue I have is that I was not at home and it was left on my doorstep without any signature needed. For a massive box holding over a grand worth of gear, I do think that should require a signature to be dropped off. Otherwise I love their products and will be buying more in the future. :)
So far it's been great - having a little bit of a hard time understanding the remote - I find that the video is to quick and wish you had a little paper manual that one could flip to. Otherwise - it's a nice set-up.
I had great support from the Strobepro guys in choosing a lighting kit- they definitely know their stuff! This is my first kit, and it's easy to use and perfect for me. The case and lighting components are excellent quality. The quality of image this helps me produce definitely solidifies why I decided to upgrade in the first place. I'm glad that I got the softbox, too- I'm very happy!
My overall experience has been great. I really enjoy how durable the lights and stands are while also not being extremely heavy. My only complaint is there really isn t enough direction- I would like to read the directions on these lights so I know im doing everything correctly.