Repair & Warranty Process
After submitting the repair request form, here is how the process works:
What Happens Next
1. Submit the repair request form
Provide as much detail as possible about the issue.
Provide as much detail as possible about the issue.
2. Our team reviews your request
We may contact you for additional information or troubleshooting.
We may contact you for additional information or troubleshooting.
3. Wait for instructions
Please do not ship your product until our team confirms the next step.
Please do not ship your product until our team confirms the next step.
4. Send or drop off the item
If inspection is required, we will provide shipping or drop-off instructions.
If inspection is required, we will provide shipping or drop-off instructions.
5. Inspection and diagnosis
Items may be held for inspection for up to 48 hours.
Items may be held for inspection for up to 48 hours.
6. Repair or quote
Warranty repairs are handled accordingly. For non-warranty items, we provide a repair quote before any work begins.
Warranty repairs are handled accordingly. For non-warranty items, we provide a repair quote before any work begins.
7. Return shipment or pickup
Once service is complete, we will contact you.
Once service is complete, we will contact you.
Before You Submit
- Order number, if available
- Product name and model
- Approximate purchase date
- Description of the issue
- Photos or video, if available
Purchased from another retailer?
Warranty coverage applies to products purchased from Strobepro, but we can still repair many Godox products purchased elsewhere.
- Technician inspection
- Repair quote before work begins
- Affordable repair options
Troubleshoot First
- Confirm the battery is fully charged
- Check trigger channel and group settings
- Ensure the trigger and light are on the same wireless channel
- Try another battery or trigger if available
- Reset the device to factory settings if possible
For warranty coverage details, please see our Warranty Policy.
Godox Repair Service in Canada
Strobepro provides repair service for many Godox lighting products used by photographers and studios across Canada.
Our Calgary service centre can inspect equipment, diagnose issues, and provide repair quotes before any work begins.
- Godox strobe repair
- Godox flash repair
- Godox trigger troubleshooting
- Godox lighting inspection and service
If you need service, please submit the repair request form above.
FAQ
Do I need my order number?
No. If you do not have it, please include the product name and approximate purchase date.
Can Strobepro repair products purchased elsewhere?
Yes. Warranty coverage only applies to products purchased from Strobepro, but we can often repair Godox products purchased from other retailers.
How long do repairs take?
Timing depends on the product and parts availability. Some repairs are handled locally while others may require factory service.
Should I send accessories with my repair?
Only send accessories if they are related to the issue or if our team asks for them.
Will I receive a quote before repair work begins?
Yes. For non-warranty repairs, we will inspect the item and provide a quote before any work begins.