Warranty
The Best Godox Warranty Support in North America.
When you purchase from Strobepro, you receive local warranty support from our Calgary service centre. Many retailers require customers to deal directly with overseas manufacturers for warranty claims. At Strobepro, our team helps diagnose issues, coordinate repairs, and guide you through the process — included free when you purchase from Strobepro.
When you purchase from Strobepro, you receive local warranty support from our Calgary service centre. Many retailers require customers to deal directly with overseas manufacturers for warranty claims. At Strobepro, our team helps diagnose issues, coordinate repairs, and guide you through the process — included free when you purchase from Strobepro.
Warranty coverage through Strobepro applies to eligible products originally purchased from Strobepro. If your Godox product was purchased elsewhere, we may still be able to help through our repair service.
To start a repair request, please email hello@strobepro.com. Details on what to include can be found on our Repair Request page.
Why Buying from Strobepro Matters
The Strobepro Difference
- Local warranty support from our Calgary service centre
- Help diagnosing issues before sending equipment in
- Repair coordination handled by our team
- Experienced staff who specialize in lighting equipment
- No extra charge for warranty support when purchased from Strobepro
Buying from marketplaces or overseas sellers?
Products purchased from unauthorized sellers or international marketplaces like Amazon may require customers to deal directly with overseas manufacturers for warranty service. This process can be difficult and time-consuming.
Many customers only discover the difference when they need service. When you purchase from Strobepro, you receive real support from a Canadian company that understands the equipment we sell.
Warranty Coverage
Strobepro & Godox Lights
Free 2-year warranty from Strobepro. (No warranty from Godox)
Includes strobes, speedlites, and video lights. Batteries are not included.
Free 2-year warranty from Strobepro. (No warranty from Godox)
Includes strobes, speedlites, and video lights. Batteries are not included.
Strobepro & Godox Accessories
1-year warranty from Strobepro.
Includes softboxes, stands, radio triggers, and modifiers.
1-year warranty from Strobepro.
Includes softboxes, stands, radio triggers, and modifiers.
Strobepro Batteries
6-month warranty from Strobepro.
6-month warranty from Strobepro.
Godox Batteries
2-month warranty from Strobepro. (0 Days from Godox)
2-month warranty from Strobepro. (0 Days from Godox)
Other Manufacturers
Most other brands include a 1-year manufacturer warranty and may require direct manufacturer support.
Most other brands include a 1-year manufacturer warranty and may require direct manufacturer support.
Shipping for Warranty & Repairs
- Shipping items to the Strobepro warehouse for inspection or repair is the customer's responsibility.
- If a warranty claim occurs after 30 days from the original purchase, return shipping is typically the responsibility of the customer.
- If you are placing another order that qualifies for free shipping, we can often include the repaired item with that shipment at no additional cost.
- If you would like us to ship the repaired item with another order, please let us know at the time the repair is arranged.
What Is Not Covered
- Physical impact damage
- Normal wear from use
- Liquid or moisture damage
- Improper voltage or power sources
- Unauthorized repair or modification
- Products with altered or missing serial numbers
- Damage caused by incompatible accessories
- Consumable items such as flash tubes and bulbs
Warranty Return Address
Strobepro Studio Lighting
#75 1011 57 Avenue NE
Calgary, Alberta, Canada
T2E 8X9
FAQ
How do I start a warranty claim?
To start a repair request, please email hello@strobepro.com. Details on what to include can be found on our Repair Request page.
Do I need my order number?
If available, it helps us locate your purchase faster, but it is not required.
Who pays for shipping on warranty repairs?
Shipping to the Strobepro warehouse is the customer's responsibility. Return shipping may also apply depending on the timing of the warranty claim.
How long do warranty repairs take?
Timing depends on the product and parts availability. Some repairs are handled locally while others may require factory service.
Can Strobepro repair products purchased elsewhere?
Yes. Warranty coverage only applies to products purchased from Strobepro, but we can often repair Godox products purchased from other retailers.