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Thank you for choosing STROBEPRO.COM products. We believe in excellent customer service. We will make every effort to service our products for as long as you own them.

Free Warranty Coverage

Strobepro Lights - 2 Years from Strobepro

Includes: Strobepro Strobes, Speedlites, Video Lights

Strobepro Accessories - 1 Year from Strobepro

Includes: Softboxes, Stands, Batteries & All Modifiers

Other Manufactures - 1 Year from manufacturer (customer direct)

Includes: Yongnuo, Pocket Wizard, Sekonic

Not Covered by Warranty 

  • Any physical signs of damage.
  • Normal wear from use.
  • Damage caused by impact, liquid, tampering, improper voltage.
  • Damage caused by unauthorized maintenance, alteration, disassembly.
  • The product does not match with model or serial number in factory records.
  • Damage caused by accessories or spare parts.
  • Bag zippers are not covered from excessive force.
  • Consumable items like flash tubes and bulbs are not covered.

Warranty Process

  1. Contact info@strobepro.com to see if your product qualifies for warranty.
  2. Ship your product back to Strobepro with your order number. You can also drop your product off at our Calgary store location.
  3. All items may be held for inspection up to 48 hours.
  4. Strobepro will inform you of the repair process.  Some items can be fixed in Calgary.  Others will be repaired at the factory. The factory repair process takes 6-8 weeks.

Important Notes

  • Shipping charges will be the customers responsibility to and from Strobepro Calgary.
  • Factory repair time can vary since it is being sent overseas.

    Warranty Return Address

    Strobepro Studio Lighting 
    1247 36 Ave NE Unit #6
    Calgary, Alberta, Canada
    T2E 6N6
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