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  • Shipping

    Did You Know?

    Most other retailers limit their "Free Shipping" to a maximum of 10 pounds.  At Strobepro we free ship orders of 50, 100, even 300 pounds for free.  As long as it's not an oversized item or in a beyond destination zone there is no extra charge.  Please see free shipping notes below. 

    Free Shipping Notes*

    • Oversized items such as C-Stands, Savage Paper, Flex-out Backdrops, Wheeled Kits Bags, and any item over 48"are not included in any Free Shipping Promotions.
    • Shipping promotions do not include remote beyond destination charges from Purolator, Fedex, UPS or Canada Post.  Most postal codes containing zero in the first part are considered beyond destination. Eg. L"0"R 2C0. This includes remote destinations and some islands where surcharges apply. You will be contacted with this additional invoice if your address is in this zone.
    • Shipping promotions do not include NWT, Yukon and Nunavut in Canada.  USA free shipping is limited to the lower 48 states.
    • Items returned on any free shipping promos may incur a charge for the shipping.
    • Oversized shipping rates on the website may not be 100% accurate due to the large size.  If there is a discrepancy in the actual cost we will notify you before proceeding.

    How Long Does Shipping Take?

    • Orders placed before 3pm MST are shipped same day. (exceptions apply to holiday rush)
    • Stat holidays in Alberta and Canada will affect shipping times. Weather delays and peak shipping seasons can also affect shipping times.
    • Business days mean Monday to Friday.  eg. An overnight express shipment sent on Friday will arrive Monday.

    Ground Canada - 2-4 Business Days
    Express Canada- 1-2 Business Days

    UPS Ground USA - 2-5 Business Days
    UPS Express USA- 1-2 Business Days


    • Times do not take into account any customs delays.
    • International orders do not include any customs or brokerage charges that may apply.  
    • These are the responsibility of the customer and are billed by the shipping carrier directly.

    International Express - Times vary depending on country. Please contact us for an accurate rate quote.

    Shipping costs suck

    We know you don't want to pay shipping costs so we do our best to keep them as low as possible.

    Where do you ship?

    We ship all over Canada, United States and the rest of the world.

    Can I pick up my order?

    Yes of course.  If you're in the Calgary, Alberta area we'd love for you to stop by the showroom.

    Who do you ship with?

    Depending on location and price we use UPS, Fedex, Purolator and occasionally Canada Post. We use UPS to the USA and international. Our discount rates are so high that you get the best deal and it's super fast.

    Can I use a different carrier?

    If you have a corporate account number or need a specific courier we can usually accommodate.  Please contact us and we will make arrangements.