FREE SHIPPING OVER $99* & 2 YEAR WARRANTY*

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FREE SHIPPING OVER $99* & 2 YEAR WARRANTY*

Canadian lighting experts • Calgary service centre
Ask our lighting experts 1-403-474-9793
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    • Service & Warranty Request

    Canada’s Only In-House Godox Service Centre We repair your gear right here in Calgary, without shipping it overseas.

    Our Calgary service centre can inspect equipment, diagnose issues, and provide repair quotes before any work begins.

    Before You Start

    Troubleshoot First
    • Confirm the battery is fully charged
    • Check trigger channel and group settings
    • Ensure the trigger and light are on the same wireless channel
    • Try another battery or trigger if available
    • Reset the device and camera to factory settings

    Have This Ready
    • Your Strobepro order number, if available. If you do not have it, please include the product name and approximate purchase date in the form.
    • The serial number, if available.
    • If possible, photos or videos of the issue to help us better understand the problem.

    Purchased From Another Retailer?

    Warranty coverage applies to products purchased from Strobepro, but we can still repair many Godox products purchased elsewhere. We provide:

    • Technician inspection
    • Repair quote before work begins
    • Affordable repair options

    Service Request Form

    What Happens Next

    After submitting the form, here is how the process works:

    1. Submit the service request form

      Provide as much detail as possible about the issue.

    2. Our team reviews your request

      We may contact you for additional information, troubleshooting, or next steps.

    3. Wait for instructions

      Please do not ship your product until our team confirms the next step.

    4. Send or drop off the item

      If inspection is required, we will provide shipping or drop-off instructions.

    5. Inspection and diagnosis

      Items may be held for inspection for up to 48 hours.

    6. Repair or quote

      Warranty repairs are handled accordingly. For non-warranty items, we provide a repair quote before any work begins.

    7. Return shipment or pickup

      Once service is complete, we will contact you.

    For warranty coverage details, please see our Warranty Policy.

    Godox Repair Service in Canada

    Strobepro provides repair service for many Godox lighting products used by photographers and studios across Canada.

    • Godox strobe repair
    • Godox flash repair
    • Godox trigger troubleshooting
    • Godox lighting inspection and service

    Frequently Asked Questions

    Do I need my order number?

    No. If you do not have it, please include the product name and approximate purchase date in the form.

    Can Strobepro repair products purchased elsewhere?

    Yes. Warranty coverage only applies to products purchased from Strobepro, but we can often repair Godox products purchased from other retailers.

    How long do repairs take?

    If we have the parts on hand, we repair it right away. If parts need to be ordered, it can take some time while we wait for them.

    Should I send accessories with my repair?

    Only send accessories if they are related to the issue or if our team asks for them.

    Will I receive a quote before repair work begins?

    Yes. For non-warranty repairs, we will inspect the item and provide a quote before any work begins.

    Do you repair Godox gear that's out of warranty?

    Yes, at nominal cost.

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