None of us want a problem with our orders, but through no fault of the store it can sometimes happen. What really wins my loyalty is seeing how stores deal with things like this. I bought an expensive portable light with a separate AC unit, it took me a couple of days to notice but that AC unit was not working properly and they couriered a new one out which arrived the next day and included a free courier lable to return my old one at my convienence. I would have no hesitation shopping here again, in fact I'll be checking if they have things before I go elsewhere.
XT Pro Sony / No Softbox / No Stand